Frequently Asked Questions

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• What are the documents required to request for medical information?

  1. Patient’s written consent is required to allow the hospital to release medical information for a stated purpose.
  

  • For patients below 21 years of age, consent of the parent / guardian is required.
  • For deceased patients, consent from the appointed representative of the estate is required.
  • Where applicable, the “Consent for release of medical information for deceased patient by all children / all siblings” must be filled up. 
  • A copy of the death certificate and other supporting documents, e.g. marriage certificate and letters of administration, are required as proof of the representative’s relationship to the patient.

  
  

  2. A copy of the patient’s NRIC / identification documents is also required. 

  
  

  3. Please note that a fee is chargeable for the release of medical information. The requestor shall pay the fee upon the approval of Ren Ci Hospital before the release of the medical information.  

• How to request for medical information?

  You can request for medical information in the following manners:
  

  • By downloading and complete the consent/request form: (attached softcopy - CONSENT FOR RELEASE OF MEDICAL INFORMATION (MEDICAL REPORT)).

  • Post the completed form with the supporting documents to Business Office, Ren Ci Hospital.

  • Patient can write in permitting the hospital to release medical information for a stated purpose.

  • By requesting in person at the Business Office, Ren Ci Hospital in person.

  • Interested third parties can write in together with patient’s consent, permitting the hospital to release medical information for a stated purpose. As for foreign workers that have returned to their native country, employers are also required to submit these foreign workers’ written consent and cancellation of work permit.

  
  Note: Consent by Next-of-Kin for Estate Claims form to accompany when medical information of a deceased patient is required for the purposes of estate claims.

• What is available and how much?

  The amount of the medical report fee ranges from $70 to $240, depending on the details, specific opinion or prognosis and medical facts required for the different types of medical reports for the specified purposes. Our Business Office will contact you for the payment after approval by our medical doctor. Payment can be made via cash, credit card, NETS or cheque.

• When can the requested medical information be ready?

  As a general guide, the time frame for completion of medical reports within 15 working days upon the receipt of your payment.
  
  Patients can request for the medical report to be:

  • Mailed to them – Mailing address to be provided at the point of application.

  • For personal collection at the Business Office, the patient’s contact number is to be provided at the point of application.

  • Patient will be contacted once the report is ready for collection.

  • NRIC of patient and payment receipt to be produced upon collection.

  • Authorisation letter is required if a third party is collecting on patient’s behalf.

• What are the address and operational hours at Business Office?

  Address : Ren Ci Hospital Level 2, Business Office 71 Irrawaddy Road Singapore 329562

  Opening Hours: Monday – Friday : 8.00am – 5.30pm Saturday : 8.00am – 12.30pm Sunday & Public holidays : Closed

  Tel:  6358 0777   Fax: 6355 6405