As part of the efforts to improve Ren Ci’s services and to strive for service excellence in tandem with its higher level of care, the hospital’s service quality committee has launched a new initiative entitled “Project 7On7” for all staff.

Project 7On7, which stands for “7 basic practices on all 7 days of the week”, shall be the service excellence slogan that promotes different practices on the various days of the week and act as a constant reminder for our staff to exercise quality service.

• Monday – Service with a smile
• Tuesday – Telephone etiquette
• Wednesday – Hello and goodbye
• Thursday – Resolve issues
• Friday – Team work
• Saturday – Take the initiative
• Sunday – Grooming

This project is an ongoing staff-oriented initiative that is part of Ren Ci's commitment to service excellence. We shall continue to strive to serve you better.