COVID-19 Measures and Actions

Visitor Policy: Ren Ci will update our Visitor Policy for the different services in tandem with national advisories. Visitors to our facilities are requested to abide by our visiting regulations, which may at times vary from the official advisory due to conditions or circumstances unique to our settings. All guidelines and restrictions put in place are to safeguard the health of our patients, residents, clients and staff. We thank you for working with us to ensure safety for everyone.

Please refer to the appropriate Visitor Policy for visiting Community Hospital & Chronic Sick and Nursing Homes.

VISITOR POLICY

Please note that proof of negative ART results are still required for all Ren Ci facilities until 29 May 2022 (inclusive).

Visitor Policy for Community Hospital & Chronic Sick (Effective 30 May 2022)

VISITOR POLICY FOR COMMUNITY HOSPITAL AND CHRONIC SICK:

VACCINATION-DIFFERENTIATED VISITOR POLICY

You are encouraged to do a self-administered ART less than 24 hrs before arriving for your visit. Please exercise personal responsibility and do not visit if you are unwell.

Please inform the ward if there’s any change in DV in view of the vaccination status.

BOOKING OF VISITING SLOT

• Each patient is allowed 2 Designated Visitors (DV) per day, up to 2 DVs at bedside, capped at 1 hour duration each. All patients can register up to 5 DVs. Non-DVs are not allowed to visit.

• Visiting hours are currently: 11am - 3pm, 4pm - 8pm (last appointment at 7.30pm).

• Each DV must book your appointment prior to actual visit. This is to ensure that there is compliance to existing guidelines. DV without prior booking will be turned away.

• The appointment booking is based on first-come-first-served, as and when the slots are opened for booking up to 3 days in advance. For dates beyond 3 days, rest assured that the visiting slots are available but yet to be released for booking. You may ignore the defaulted system message that no more slots are available.

• As each hourly slot has a fixed number of vacancies to avoid overcrowding, please consider other timings if your first choice slot is no longer available.

• Please book responsibly as the slots are limited. DO:

(1) turn up on time for your slot;
(2) cancel your slot immediately if there is a change of plans so other visitors can take up the slot.

• Ren Ci Management reserves the right to amend any bookings as deemed necessary.

• Booking system requires your full name, email and contact number.

PREPARING FOR VISIT

• Please bring along your identification card (IC/driving licence/ Passion Card) etc for registration in our Visitor Management System.

• All visitors to the wards must be masked up with either a surgical mask or reusable mask with at least 95% bacterial filtration efficiency at all times.

• To safeguard our residents and staff, visitors are required to observe strict precautionary measures including proper mask wearing and hand hygiene. Please watch the educational videos in the link (under Useful Information) prior to your visit.

DURING YOUR VISIT

Please practice personal responsibility. Do not visit if you have fever, cough, sore throat, runny nose, total or partial loss of the sense of smell or feeling unwell.

ANTIGEN RAPID TEST (ART)

• All visitors to the community hospital are encouraged to take an Antigen Rapid Testing (ART) less than 24 hrs before your visit.

WHILE IN THE COMMUNITY HOSPITAL/CHRONIC SICK WARDS

• Face masks must be worn properly at all times.

• No eating and drinking in the wards.

• Do not sit on patient's bed or use patient's toilet.

• Carry out hand hygiene before entering and leaving care areas.

• Do not interact with other patients or next-of-kin.

FREQUENTLY ASKED QUESTIONS

VISITING PATIENTS AT REN CI COMMUNITY HOSPITAL

Q: I am unable to visit, how can I communicate with my loved one who is at Ren Ci?

We have been facilitating phone calls or video-calls for our patients and residents with their families. We will continue to arrange for such sessions if you are unable to visit.

Q: If one of the DVs is not vaccinated currently, can I amend the DV list?

Yes, you can inform us if you would like a change in the DV.

Q: Can I bring food items for my loved ones?

You are discouraged from bringing outside food or items.

Visitor Policy for Nursing Homes (Effective 30 May 2022)

VISITOR POLICY FOR NURSING HOMES:

You are encouraged to do a self-administered ART test less than 24 hrs before arriving for your visit. Please exercise personal responsibility and do not visit if you are unwell.

• Please inform us if there’s any change in DV in view of the vaccination status.

BOOKING OF VISITING SLOT

• Each resident is allowed 2 Designated Visitors (DV) per day, capped at 1 hour duration each. All residents can register up to 5 DVs. Non-DVs are not allowed to visit.

• Visiting hours are currently: 11am - 2pm and 4pm - 8pm.

• Each DV must book your appointment prior to actual visit. This is to ensure compliance to existing guidelines. DV without prior booking will be turned away.

• The appointment booking is based on first-come-first-served, as and when the slots are opened for booking over a period of 3 days. For dates beyond 3 days, rest assured that the visiting slots are available but yet to be released for booking. You may ignore the defaulted system message that no more slots are available.

• As each hourly slot has a fixed number of vacancies to avoid overcrowding, please consider other timings if your first choice slot is no longer available.

• Please book responsibly as the slots are limited and correspond to the capacity we are allowed. DO:

(1) turn up on time for your slot;
(2) cancel your slot immediately if there is a change of plans so other visitors can take up the slot.

• Ren Ci Management reserves the right to amend any bookings as deemed necessary.

• Booking system requires your full name, email and contact number.

PREPARING FOR VISIT

• Please bring along your identification card (IC/driving licence/ Passion Card) etc for registration in our Visitor Management System.

• All visitors to the nursing home must be masked up with either a surgical mask or reusable mask with at least 95% bacterial filtration efficiency at all times.

DURING YOUR VISIT

Please practice personal responsibility. Do not visit if you have fever, cough, sore throat, runny nose, total or partial loss of the sense of smell or feeling unwell.

ANTIGEN RAPID TEST (ART)

• All visitors to the nursing home are encouraged to take and pass a self-funded Antigen Rapid Test (ART) less than 24 hrs before your visit.

WHILE IN THE NURSING HOME

• Face masks must be worn properly at all times.

• No eating and drinking in the wards.

• Do not sit on resident’s bed or use resident’s toilet.

• Carry out hand hygiene before entering and leaving care areas.

• Please observe safe distancing throughout the premises.

• Do not interact with other residents or next-of-kin.

FREQUENTLY ASKED QUESTIONS

Q: How do I book an appointment, the time slots I want are always taken up?

Appointments are limited as they correspond with the capacity we are allowed. Please try and select a different time slot. If you are having technical issues, please contact our staff.

Q: If one of the DVs is not vaccinated currently, can I amend the DV list?

Yes, you can inform us if you would like a change in the DV.

Q: I am unable to visit, how can I communicate with my loved one who is at Ren Ci?

We have been facilitating phone calls or video-calls for our residents with their families. We will continue to arrange for such sessions if you are not visiting at the nursing homes.

Q: Can I bring food items for my loved ones?

You are discouraged from bringing outside food or items.