COVID-19 Measures and Actions

Visitor Policy: Ren Ci will update our Visitor Policy for the different services in tandem with national advisories. Visitors to our facilities are requested to abide by our visiting regulations, which may at times vary from the official advisory due to conditions or circumstances unique to our settings. All guidelines and restrictions put in place are to safeguard the health of our patients, residents, clients and staff. We thank you for working with us to ensure safety for everyone.

Please refer to the appropriate Visitor Policy for visiting Community Hospital & Chronic Sick and Nursing Homes.

 

VISITOR POLICY
(With effect from 22 November 2021)

 

VISITOR POLICY FOR COMMUNITY HOSPITAL AND CHRONIC SICK:

VACCINATION-DIFFERENTIATED VISITOR POLICY

Community Hospital / Chronic Sick - Only fully vaccinated Designated Visitors (DV) will be allowed to visit fully vaccinated patients. All reference to DV and patients in this policy refer to fully vaccinated persons unless specified otherwise.

Please do a self-administered ART test less than 24 hrs before arriving for your visit. To view a video guide on how to perform the ART test, visit https://youtu.be/BwAmLoO4INA. Note that your name, date and time of test must be clearly shown and include a photo identification card for verification.

Alternatively, you can obtain a negative ART result at an MOH-approved ART provider, including Quick Test Centres (QTCs). This is a paid service. A list of QTCs is available here: https://www.moh.gov.sg/covid-19/quick-test-centres-(qtcs)

• An individual is considered fully vaccinated two weeks after receiving the full regimen (2 doses) of Pfizer-BioNTech/Comirnaty, Moderna or WHO EUL vaccines or who have recovered from COVID-19 within the last 270 days and have a valid pre-event test exemption notice. Sinovac-CoronaVac will require a three-dose primary series regime, but all individuals who have taken two doses of Sinovac-CoronaVac should be regarded as fully vaccinated for 4 months after the second dose, or until 31 December 2021, whichever is later.

• Proof of vaccination status can be via MOH Vaccination Card or TraceTogether and HealthHub apps. Screenshots will not be allowed. 

• DV who refuse/are unable to produce proof of their vaccination status will be treated as unvaccinated. 

• Visitors coming for caregiver training (CGT) of more than 30mins are required to undergo a self-administered Antigen Rapid Test (ART) less  than 24 hrs before arriving for your training. Valid ART result must be presented before the start of training.

• Please inform the ward if there’s any change in DV in view of the vaccination requirements.

BOOKING OF VISITING SLOT

 
Only fully vaccinated Designated Visitors (DV) will be allowed to visit fully vaccinated patients.

 

 

• Each fully vaccinated patient is allowed 1 Designated Visitor (DV) per day, capped at 30 minutes duration. Each fully vaccinated patient can register up to 2 DVs. Non-DVs are not allowed to visit.

• Visiting hours are currently: 11am - 7pm (last appointment at 6.30pm).  

• Each DV must book your appointment prior to actual visit.  This is to ensure that there is safe distancing and compliance to existing guidelines. DV without prior booking will be turned away.

• The appointment booking is based on first-come-first-served, as and when the slots are opened for booking over a period of 7 days. For dates beyond 7 days, rest assured that the visiting slots are available but yet to be released for booking. You may ignore the defaulted system message that no more slots are available.

•  As each hourly slot has a fixed number of vacancies to avoid overcrowding, please consider other timing if your first choice slot is no longer available. 

• Please book responsibly as the slots are limited. DO:

(1) turn up on time for your slot; 
(2) cancel your slot immediately if there is a change of plans so other visitors can take up the slot. 

• Ren Ci Management reserves the right to amend any bookings as deemed necessary.  

• Booking system requires your full name, email and contact number. 

 

PREPARING FOR VISIT

• Please bring along the following:

(1) Identification Card (IC/driving licence/ Passion Card) etc for registration in Visitor Management System and Antigen Rapid Test (ART)
(2) Photo evidence of your negative Antigen Rapid Test (ART) result taken less than 24 hrs prior to your visit OR bring the test cartridge with you
(3) Trace-Together token or app

•  All visitors to the wards must be masked up with either a surgical mask or reusable mask with at least 95% bacterial filtration efficiency at all times.

•  Health declaration is required at the hospital.

•  To safeguard our residents and staff, visitors are required to observe strict precautionary measures including proper mask wearing and hand hygiene.  Please watch the educational videos in the link (under Useful Information) prior to your visit. 

 

DURING YOUR VISIT

SCREENING OF VISITORS

We will disallow visitors who:

• Have fever, cough, sore throat, runny nose, total or partial loss of the sense of smell or feeling unwell

• Have tested COVID-19 positive and/or currently serving Isolation Order

• Have close contact with a person in the past 7 days who is serving Isolation Order OR Stay Home Notice

• Have travelled or returned from overseas in the past 10 days.

 

MANDATORY ANTIGEN RAPID TEST (ART)

• In accordance to existing guidelines, all visitors to the community hospital must take and pass the Antigen Rapid Testing (ART) less than 24 hrs before your visit. The process is as follows:

(1) Conduct your ART swab test at home. To view a video guide on how to perform the ART test, visit https://youtu.be/BwAmLoO4INA. Take a photo of your negative test results OR bring the test results with you. Note that your name, date and time of test must be clearly shown and photos must include a photo identification card for verification.

(2) Arrive at the community hospital on time based on your booking. Please note you will be turned away if you arrive before or after the scheduled booking. 

(3) Present your identification and negative test results.

(4) After verifying your negative test results, you can then proceed to visit your loved one for the allowed duration.

 

WHILE IN THE COMMUNITY HOSPITAL/CHRONIC SICK WARDS

• Face masks must be worn properly at all times.

• Carry out hand hygiene before entering and leaving care areas.

• Please observe safe distancing throughout the premises.

• Do not interact with other patients or next-of-kin.

 

FREQUENTLY ASKED QUESTIONS

VISITING PATIENTS AT REN CI COMMUNITY HOSPITAL

Q: Why can't I visit my unvaccinated loved one? I'm fully vaccinated.

In line with the vaccination-differentiated safe management measures (VDS) adopted nationwide across various settings (e.g. F&B outlets, malls, large-scale events), VDS-guided measures will also apply for both visitors and patients from 22 Nov 2021.  If your loved one would like to receive the vaccination, please inform our staff and we can arrange to administer the vaccine while they are warded with us after assessing their suitability.

 

Q: I am unable to visit, how can I communicate with my loved one who is at Ren Ci?

We have been facilitating phone calls or video-calls for our patients and residents with their families. We will continue to arrange for such sessions if you are unable to visit.  

 

Q: Why are vaccinated individuals required to do ART before being allowed to visit?

In line with MOH guidelines, for the safety of our patients, a negative ART swab is compulsory for all Designated Visitors prior to visit. MOH has also advised for such test to be conducted maximally 24 hours prior to visit. You can perform the ART test yourself at home. To view a video guide on how to perform the ART test, please visit https://youtu.be/BwAmLoO4INA

You can take a photo of your negative test results OR bring your test with you. Please note that your name, date and time of test must be clearly shown and photos must include a photo identification card for verification.

Alternatively, you can obtain a negative ART result at an MOH-approved ART provider, including Quick Test Centres (QTCs). This is a paid service. A list of QTCs is available here: https://www.moh.gov.sg/covid-19/quick-test-centres-(qtcs)

Q: Can I get ART test kits from you?

In line with MOH guidelines, all ART test kits should be self-funded by the visitor


Q:  I can’t swab myself, if I bring my own ART test kits can you swab for me?

In line with MOH guidelines, the ART should be self-administered. If you have difficulties administering your own ART, you can obtain a negative ART result at an MOH-approved ART provider, including Quick Test Centres (QTCs). This is a paid service. A list of QTCs is available here: https://www.moh.gov.sg/covid-19/quick-test-centres-(qtcs)


Q:  I am partially vaccinated. I will receive my second jab sometime later. Can I visit?

No, please visit when you are fully vaccinated.

 

Q: Due to medical reasons, I cannot be vaccinated. Can I still visit?

If you are medically-ineligible for a COVID-19 vaccine, you will not be allowed to visit unless there are exceptional conditions. In such cases, you would need to show proof of a negative test result conducted within 24hrs earlier before you are allowed to visit. Please obtain a negative ART result at an MOH-approved ART provider, including Quick Test Centres (QTCs). A list of QTCs is available here: https://www.moh.gov.sg/covid-19/quick-test-centres-(qtcs)

 

Q: If one of the DVs is not vaccinated currently, can I amend the DV list?

Yes, you can inform us if you would like a change in the DV in view of the mandated requirements under MOH's vaccination-differentiated visitor measures.

 

Q: Can I do ART at home and show the negative result at the hospital when visiting?

Yes. Please show your results in the following format:

Alternatively, you can obtain a negative ART result at an MOH-approved ART provider, including Quick Test Centres (QTCs). This is a paid service. A list of QTCs is available here: https://www.moh.gov.sg/covid-19/quick-test-centres-(qtcs)

Q: Can I bring food items for my loved ones?

You are discouraged from bringing outside food or items.

 

VISITOR POLICY FOR NURSING HOMES:

Nursing Homes - Only fully vaccinated Designated Visitors (DV) will be allowed to visit fully vaccinated residents. All reference to DV and residents in this policy refer to fully vaccinated persons unless specified otherwise.

Please do a self-administered ART test less than 24 hrs before arriving for your visit. To view a video guide on how to perform the ART test, visit https://youtu.be/BwAmLoO4INA. Note that your name, date and time of test must be clearly shown and include a photo identification card for verification.

Alternatively, you can obtain a negative ART result at an MOH-approved ART provider, including Quick Test Centres (QTCs). This is a paid service. A list of QTCs is available here: https://www.moh.gov.sg/covid-19/quick-test-centres-(qtcs)

• An individual is considered fully vaccinated two weeks after receiving the full regimen (2 doses) of Pfizer-BioNTech/Comirnaty, Moderna or WHO EUL vaccines or who have recovered from COVID-19 within the last 270 days and have a valid pre-event test exemption notice. Sinovac-CoronaVac will require a three-dose primary series regime, but all individuals who have taken two doses of Sinovac-CoronaVac should be regarded as fully vaccinated for 4 months after the second dose, or until 31 December 2021, whichever is later.

• Proof of vaccination status can be via MOH Vaccination Card or TraceTogether and HealthHub apps. Screenshots will not be allowed. 

• DV who refuse/are unable to produce proof of their vaccination status will be treated as unvaccinated. 

• Please inform us if there’s any change in DV in view of the vaccination requirements.

BOOKING OF VISITING SLOT

 
Only fully vaccinated Designated Visitors (DV) will be allowed to visit fully vaccinated residents.

 

 

• Each fully vaccinated resident is allowed 1 Designated Visitor (DV) per day, capped at 30 minutes duration. Each fully vaccinated resident can register up to 4 DVs. Non-DVs are not allowed to visit.

• Visiting hours are currently: 11am - 2pm and 4pm - 8pm.  

• Each DV must book your appointment prior to actual visit.  This is to ensure that there is safe distancing and compliance to existing guidelines. DV without prior booking will be turned away.

• The appointment booking is based on first-come-first-served, as and when the slots are opened for booking over a period of 7 days. For dates beyond 7 days, rest assured that the visiting slots are available but yet to be released for booking. You may ignore the defaulted system message that no more slots are available.

•  As each hourly slot has a fixed number of vacancies to avoid overcrowding, please consider other timing if your first choice slot is no longer available. 

• Please book responsibly as the slots are limited and correspond to the capacity we are allowed. DO:

(1) turn up on time for your slot; 
(2) cancel your slot immediately if there is a change of plans so other visitors can take up the slot. 

• Ren Ci Management reserves the right to amend any bookings as deemed necessary.  

• Booking system requires your full name, email and contact number. 

 

PREPARING FOR VISIT

• Please bring along the following:

(1) Identification Card (IC/driving licence/ Passion Card) etc for registration in Visitor Management System and Antigen Rapid Test (ART)
(2) Photo evidence of your negative Antigen Rapid Test (ART) result taken less than 24 hrs prior to your visit OR bring the test cartridge with you
(3) Trace-Together token or app

•  All visitors to the nursing home must be masked up with either a surgical mask or reusable mask with at least 95% bacterial filtration efficiency at all times.

•  Health declaration is required at the nursing home.

•  To safeguard our residents and staff, visitors are required to observe strict precautionary measures including proper mask wearing and hand hygiene.  Please watch the educational videos in the link (under Useful Information) prior to your visit. 

 

DURING YOUR VISIT

SCREENING OF VISITORS

We will disallow visitors who:

• Have fever, cough, sore throat, runny nose, total or partial loss of the sense of smell or feeling unwell

• Have tested COVID-19 positive and/or currently serving Isolation Order

• Have close contact with a person in the past 7 days who is serving Isolation Order OR Stay Home Notice

• Have travelled or returned from overseas in the past 10 days.

 

MANDATORY ANTIGEN RAPID TEST (ART)

• In accordance to existing guidelines, all visitors to the nursing home must take and pass a self-funded Antigen Rapid Test (ART) less than 24 hrs before your visit. The process is as follows:

(1) Conduct your ART swab test at home. To view a video guide on how to perform the ART test, visit https://youtu.be/BwAmLoO4INA. Take a photo of your negative test results OR bring the test results with you. Note that your name, date and time of test must be clearly shown and photos must include a photo identification card for verification.

(2) Arrive at the nursing home on time based on your booking. Please note you will be turned away if you arrive before or after the scheduled booking. 

(3) Present your identification and negative test results.

(4) After verifying your negative test results, you can then proceed to visit your loved one for the allowed duration.

 

WHILE IN THE NURSING HOME

• Face masks must be worn properly at all times.

• Carry out hand hygiene before entering and leaving care areas.

• Please observe safe distancing throughout the premises.

• Do not interact with other residents or next-of-kin.

 

FREQUENTLY ASKED QUESTIONS

ONLY FULLY VACCINATED VISITORS ARE ALLOWED TO VISIT FULLY VACCINATED RESIDENTS.

Q: Why can't I visit my unvaccinated loved one in the nursing home? I'm fully vaccinated.

In line with the vaccination-differentiated safe management measures (VDS) adopted nationwide across various settings (e.g. F&B outlets, malls, large-scale events), VDS-guided measures will also apply for both visitors and residents from 22 Nov 2021.  If your loved one would like to receive the vaccination, please inform our staff and we can arrange to administer the vaccine while they are warded with us after assessing their suitability.

 

Q: How do I book an appointment, the time slots I want are always taken up?

Appointments are limited as they correspond with the capacity we are allowed. Please try and select a different time slot. If you are having technical issues, please contact our staff.

 

Q: If one of the DVs is not vaccinated currently, can I amend the DV list?

Yes, you can inform us if you would like a change in the DV in view of the mandated requirements under MOH's vaccination-differentiated visitor measures.

 

Q: Why do I need pay for my own Antigen Rapid Test (ART) now? I used to be able to just come and swab on-site. Can I get ART test kits from you?

In line with MOH guidelines, all ART test kits should be self-funded by the visitor.

 

Q: How do I show the negative result at the nursing home when visiting?

Take a photo of your negative test results OR bring the test results with you. Note that your name, date and time of test must be clearly shown and photos must include a photo identification card for verification.


 

Q: Can I get ART test kits from you?

In line with MOH guidelines, all ART test kits should be self-funded by the visitor


Q:  I can’t swab myself, if I bring my own ART test kits can you swab for me?

In line with MOH guidelines, the ART should be self-administered. If you have difficulties administering your own ART, you can obtain a negative ART result at an MOH-approved ART provider, including Quick Test Centres (QTCs). This is a paid service. A list of QTCs is available here: https://www.moh.gov.sg/covid-19/quick-test-centres-(qtcs)


Q: What if the ART result is inconclusive?

Please repeat the test. If it is still inconclusive the second time, please do not come for your appointment.

 

Q: I am unable to visit, how can I communicate with my loved one who is at Ren Ci?

We have been facilitating phone calls or video-calls for our residents with their families. We will continue to arrange for such sessions if you are not visiting at the nursing homes.

 

Q: Can I bring food items for my loved ones?

You are discouraged from bringing outside food or items.

 

 

Ren Ci
 
 
Useful Information Link

How to wear a mask

Hand Hygiene

We Take Mask Up Very Seriously

Stay Safe Stay Strong

 

Updated on 29 May 2020

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