Visitor Policy

Visitor Policy: Ren Ci will update our Visitor Policy for the different services in tandem with national advisories. Visitors to our facilities are requested to abide by our visiting regulations, which may at times vary from the official advisory due to conditions or circumstances unique to our settings. All guidelines and restrictions put in place are to safeguard the health of our patients, residents, clients and staff. We thank you for working with us to ensure safety for everyone.

Please refer to the appropriate Visitor Policy for visiting Community Hospital & Chronic Sick and Nursing Homes.

 

VISITOR POLICY

Please note that masks are still mandatory when visiting your loved ones in the ward areas. 

 

VISITOR POLICY FOR COMMUNITY HOSPITAL AND CHRONIC SICK (Wards 5 & 11 - 15):

Please exercise personal responsibility and do not visit if you are unwell or in recent close contact with a COVID-19 positive case. 

Masks are mandatory on our premises.

DETAILS TO NOTE

• 2 visitors are allowed at any one time, for 1 hr each.

• Visiting hours are currently 11am - 8pm for Ren Ci Wards 5 & 11 - 15. For Tan Tock Seng Hospital Sub-Acute Wards @ Ren Ci (Wards 6 - 10), please see their visitor policy here.

• Ren Ci Management reserves the right to amend this visitor policy as necessary.  

 

PREPARING FOR VISIT

• Please bring along your identification card (IC/driving licence/ Passion Card) etc for registration in our Visitor Management System.

•  All visitors to the wards must be masked up with either a surgical mask or reusable mask with at least 95% bacterial filtration efficiency at all times.

 

DURING YOUR VISIT

Please practice personal responsibility. Do not visit if you have fever, cough, sore throat, runny nose, total or partial loss of the sense of smell or feeling unwell. Do not visit if you are a recent close contact of a COVID-19 positive case. Masks are mandatory in our wards.

 

WHILE IN THE COMMUNITY HOSPITAL/CHRONIC SICK WARDS

• Face masks must be worn properly at all times.

• No eating and drinking in the wards.

• Do not sit on patient's bed or use patient's toilet.

• Carry out hand hygiene before entering and leaving care areas.

• Do not interact with other patients or next-of-kin.

 

 

 

VISITOR POLICY FOR NURSING HOMES:

Please exercise personal responsibility and do not visit if you are unwell or in recent close contact with a COVID-19 positive case. Masks are mandatory on our premises.

 

BOOKING OF VISITING SLOT *new link*

 

• Only Designated Visitors (DV) are allowed to visit. Please register the DVs with the household/ward. 

• Booking system requires you to register your mobile number as a DV before you are able to login. 

• 2 DVs are allowed at any one time, for 1 hr each. 

• Visiting hours are currently: 11am - 2pm and 4pm - 8pm.  

• Each visitor must book your appointment prior to actual visit.  This is to ensure compliance to existing guidelines. Visitors without prior booking will be turned away.

• Please book responsibly. DO:

(1) turn up on time for your slot; 
(2) cancel your slot immediately if there is a change of plans so other visitors can take up the slot. 

• Ren Ci Management reserves the right to amend any bookings as deemed necessary.  

 

 

PREPARING FOR VISIT

• Please bring along the QR code sent to your mobile phone, which will be scanned for entry. To login, enter your mobile number and click "Get OTP". A one-time password will be sent to your number. 

•  All visitors to the nursing home must be masked up with either a surgical mask or reusable mask with at least 95% bacterial filtration efficiency when in the wards.

 

DURING YOUR VISIT

Please practice personal responsibility. Do not visit if you have fever, cough, sore throat, runny nose, total or partial loss of the sense of smell or feeling unwell. Do not visit if you are a recent close contact of a COVID-19 positive case.

 

WHILE IN THE NURSING HOME

• Face masks must be worn properly at all times.

• No eating and drinking in the wards.

• Do not sit on resident’s bed or use resident’s toilet.

• Carry out hand hygiene before entering and leaving care areas.

• Please observe safe distancing throughout the premises.

• Do not interact with other residents or next-of-kin.

 

 

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